Cancellation Policy

CANCELLATIONS/REFUNDS:

16 December 2017 – 7 February 2018

  • A 75% refund of the “requested deposit”, will apply to cancellations prior to the 1 November 2017.
  • No refund of the “full deposit requested”  will apply to cancellations made after the 1 November 2017.
  • There will be no refund for late arrivals or early departures.

Easter 2018 Peak/High seasons excluding above dates

  • A 75% refund of the “requested deposit”, will apply to cancellations 42 days or more before the date of arrival.
  • No refunds will apply to cancellations within 42 days of the date of arrival.
  • There will be no refund for late arrival or early departures.

Mid and Low Season

  • A 75% refund of the “requested deposit”, will apply to cancellations 14 days or more before the date of arrival.
  • No refunds will apply to cancellations within 14 days of the date of arrival.
  • There will be no refund for late arrival or early departures.

AMENDMENTS:

Alteration Policy (Peak and High Season)

  • Alterations to arrival or departure dates can not be made after the “full deposit has been requested”.
  • Management reserves the right to cancel a reservation if the alteration reduces the reservation to below minimum stay requirements and cancellation penalties will apply.
  • Alterations may incur a rate change.
  • Alterations to reduce the numbers of guests staying can’t be made within 42 days prior to arrival.

Alterations Policy (Mid and Low Season):

  • Alterations prior to 14 days of arrival can be made subject to availability and may require a site/unit change.
  • Management reserves the right to cancel a reservation if the alteration reduces the reservation to below minimum stay requirements and cancellation penalties will apply.
  • Alterations may incur a rate change.
  • Alterations to reduce the numbers of guests staying or the arrival and departure dates can’t be made within 14 days prior to arrival.

Specials/Deals and promotions

Special Terms and conditions and cancellation policies apply to any special, deal or promotion that we run.  Please refer to our website for more information about theses.